Introduction

Thank you for choosing The Duck Crew. We understand that sometimes circumstances change, and you may need to request a refund for the tickets/costumes you’ve purchased online. This refund policy outlines our guidelines and procedures for processing costume refund requests.

Eligibility for refunds

We offer refunds for our events in accordance with the following conditions:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Refund requests must be submitted by the purchasing customer no later than one week before the scheduled event date. If this deadline is not met we can’t offer you a full refund or exchange.

Refund Process

Website Purchased

To request a refund for tickets purchased on this website, please follow these steps:

  1. Contact Customer Support via email ([email protected]).
  2. Include in your refund request the following information:
    • Full Name.
    • Email address used at checkout or registration.
    • Contact Information.
    • Order Number with full details of your purchase (date, amount).
    • Brief Explanation of the reason for your refund request.

In-Person Purchased

To request a refund for tickets purchased through a committee member or event partner, please follow these steps:

  1. Contact us via email ([email protected]).
  2. Include in your refund request the following information:
    • Full Name.
    • Email address used at checkout or registration.
    • Contact Information.
    • Order Number with full details of your purchase (date, amount).
    • Brief Explanation of the reason for your refund request.
    • Event Partner/Committee Member Name.
    • Coupon Code (if any).

Refund Request Review and Approval

Our team will review your refund request and assess its eligibility within 3-5 business days. If your request meets our refund criteria, we will notify you of its approval and provide further instructions on the return process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and we would provide you with a refund within a certain amount of days.

Costume Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Amount

If your refund request is approved, you will receive a refund less 10% of the face value of the ticket/s allowing for processing fees.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

By purchasing from The Duck Crew, you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy.

Contact us at [email protected] for questions related to refunds and returns.